What are Cookies, web beacons and similar technologies?

Cookies and similar technologies such as web beacons are small text files which are stored on your device using which you access our website, use our products or interact with our services. They can be stored on a laptop, computer, tablet or any mobile device which is used to access a particular website. Cookies can be accessed by the web server or your computer in order to deliver you a tailored experience underlying the use of a particular website, service or a product. The information given below provides you with a complete understanding about the type of cookies used by Zohoster and the purpose each one of them serves for our customers. In case you have additional questions, inquiries or concerns underlying how we collect and process your information you can view our Privacy Policy or request additional information using the Contact section of our website.

How do we use Cookies?

When you visit our website, browse our services, use our products or interact with our support team through live chat, we or any third-party service providers for Zohoster may use cookies to dramatically improve the user experience, user security and for advertising purposes. The use of cookies allows us to continuously improve our website, products and associated services for enhanced customer interaction.

Types of Cookies

Below is a list of cookies used by Zohoster as you browse our products, services, control panel, client area, and webmail client with a description highlighting the cookie type, the number of days it is stored on your computer, and the function they serve.

i) Session Cookies

Session cookies expire when you close your browser session and are not stored on your computer. These cookies allow us to provide you a customized experience tailored to your needs for as long as you stay on our website.

• Instance ID

This is the most common type of a session cookie used by majority of websites and is primarily used to store a session ID for each visitor which accesses our website in order to remember certain variables that are transferred between page loads. The cookie simply contains a reference of your session, session ID and is stored on our server. Since this is a session cookie it automatically expires as soon as your browser session ends.

ii) Persistent Cookies

Persistent cookies are stored for a longer period, typically 90 days on your computer in order to provide you a personalized experience as per your preferences while you interact with our website.

• Affiliate_ID

This is a persistent cookie for our affiliates that promote our products, services and promotions. The cookie is normally stored for a period of 90 days. Its major purpose is to store the ID of an affiliate who makes a referral sale of our products and services in order to credit the sale to the applicable affiliate.

• Link_ID

LinkID is a persistent cookie which generally stores information underlying the link you first clicked in order to access our website. This cookie provides us with statistics such as the conversion rate of our links that result in a product sale in order to associate the sale with its referral link. It helps us better understand the links which work best for us for our promotional and advertising policies.

• UID_PW

The UID and PW are two different cookies which store your user ID and password respectively for the client area. They are categorized as persistent cookies as they store information for a period of 365 days in order to remember your login and password credentials so you don't have to re login every time you visit the client area.

iii) Third Party Cookies

Third party cookies are categorized as persistent cookies stored on your computer by an authorized third-party service provider mainly partners of Zohoster. These cookies help us in understanding how you interact with third party services which are integrated in our website in order to analyze user interaction and behavior. These cookies can also help us understand your location by storing your IP address, the type of device used to access third party services on Zohoster, and the link which you followed in order to access our website.

• CFDU_ID

This is a persistent cookie generally stored on your computer for a period of 365 days by a third-party service provider used by Zohoster in order to provide you a web based live chat facility. This cookie remembers chat sessions of our valuable customers with live chat agents so that we may access any previous communication carried out between our agents and you in order to provide enhanced customer services and link chat conversations together.

• WEBMAIL_COOKIES

Webmail cookies are persistent cookies stored for a period of 18 months in order to remember your preferences underlying the usage of our webmail client and is essential for webmail operations.

• WEBMAIL_SESSION

Another cookie associated with the usage of webmail is the webmail session cookie which expires when you close your browser and is used to process information between your webmail sessions.

• CPANEL_COOKIES

cPanel cookies are session cookies which store information about your browser session as you access the control panel associated with your web hosting services. These cookies store information locally and expire when the browsing session ends.

How to manage and delete Cookies?

By continuing to use our website, access our products, services, messaging, applications and tools you agree to our use of cookies, web beacons and similar technologies in order to provide you with enhanced customer services and a better experience. In case you do not wish to accept the use of cookies in connection with your usage of our website, its products, services and third-party applications you can change your cookie settings or completely delete cookies after your session ends from the browser settings. Most browsers allow you to customize cookie settings as per your preferences. In major internet browsers these settings can be accessed from the browser menu using the options, or preferences tab. In order to assist you with the management of cookies we have compiled a few links that are useful in accessing the cookies section of your browser. Shall you have any questions, inquiries or additional concerns about your privacy, you can always raise a support ticket or call us on +442032877765.

• Google Chrome

• Mozilla Firefox

• Internet Explorer

• Safari

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